Cookies Policy

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Marketing and Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Please note that some third parties also use cookies, over which we have no control. These third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third-party cookies are likely to be analytical cookies or performance cookies or targeting cookies. Examples of these companies are Facebook and Google.

You can find more information about the individual cookies we use and the purposes for which we use them by contacting our Data Protection Lead at the contact address listed on our Privacy Policy page.


PLEASE NOTE - DEPOSITS

KENNELS DEPOSIT

We have now changed our deposit system, the deposit is now 3 days boarding up front, based on 1 dog occupancy (unless the stay is for 2 days or less and then it will be charged according to the length of the stay. To secure the kennel please could you pay £78.00 by a bank transfer to confirm the booking or if you don't do online banking then please ring up on 01371870147 in the morning to pay the deposit over the phone by debit card. THE KENNEL IS ONLY SECURED ONCE THE BOOKING FORM IS RECEIVED & DEPOSIT IS PAID. (Deposits over Christmas are charged at double rate).

This deposit is a non-returnable and non-transferable deposit unless 28 day’s written notice is given, and if the cancellation is within 28 days the deposit will be used as a cancellation fee.

CATTERY DEPOSIT

We have now changed our deposit system, the deposit is now 3 days boarding up front, based on 1 cat occupancy (unless the stay is for 2 days or less and then it will be charged according to the length of the stay. To secure the cattery please could you immediately pay £54  by a bank transfer to confirm the booking or if you don't do online banking then please ring up on 01371870147 in the morning to pay the deposit over the phone by debit card. THE CATTERY IS ONLY SECURED ONCE THE BOOKING FORM IS RECEIVED & DEPOSIT IS PAID. (Deposits over Christmas are charged at double rate).

This deposit is a non-returnable and non-transferable deposit unless 28 day’s written notice is given, and if the cancellation is within 28 days the deposit will be used as a cancellation fee.

SMALL ANIMAL DEPOSIT

We have now changed our deposit system, the deposit is now 3 days boarding up front, based on 1 small animal occupancy (unless the stay is for 2 days or less and then it will be charged according to the length of the stay. To secure the hutch please could you immediately pay £25.20 by a bank transfer to confirm the booking or if you don't do online banking then please ring up on 01371870147 in the morning to pay the deposit over the phone by debit card. THE CATTERY IS ONLY SECURED ONCE THE BOOKING FORM IS RECEIVED & DEPOSIT IS PAID. (Deposits over Christmas are charged at double rate).

This deposit is a non-returnable and non-transferable deposit unless 28 day’s written notice is given, and if the cancellation is within 28 days the deposit will be used as a cancellation fee.